Top 25 Customer Success Influencer 2017

Named a 2017 Top 25 Customer Success Influencer

Click to access top25_100_cs_2017.pdf

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Hi there! I'm Chad and I'm a Customer Success executive with 15+ years experience building and developing Customer Success teams. This includes implementing Customer Success strategies that have resulted in exemplary customer satisfaction, retention and growth rates. I've held Customer Success leadership positions at Kustomer, Updater, Bluecore, Influitive, and Oracle-Eloqua.

I have developed a proven reputation as a driven, creative, outcome focused leader that specializes in hiring the best people, leveraging technology to increase efficiency, building lasting relationships based on trust and creating a culture that puts the customer at the center of everything.

I was fortunate enough to be named as a Top 25 Customer Success Influencer in 2017, 2018 and 2020.

If you are looking for assistance with your Customer Success strategy or require Customer Success coaching, please contact me.