Contact

Thanks for your interest in Enlightened Customers!

Hi there! I’m Chad and I’m a Customer Success executive with 15+ years experience building and developing Customer Success teams. Besides the leadership roles I’ve held at positions at Bluecore, Influitive, and Oracle-Eloqua, I’ve helped dozens of Customer Success teams and individual leaders with their Customer Success strategies. I would be more than happy to assist you and your team.

I specialize in the following areas:

Creating Customer Success strategies for new CS teams
Devising strategies to Improve customer satisfaction, retention and growth
Scaling Customer Success by implementing standardized processes and leveraging technology
Providing Customer Success coaching to CS leaders and teams
Advising people that want to transition into Customer Success

I’ve also spoken at numerous Customer Success and Customer Experience events across North America. Let me know if you are looking for a speaker for your event.

Contact

Hi there! I'm Chad and I'm a Customer Success executive with 15+ years experience building and developing Customer Success teams. This includes implementing Customer Success strategies that have resulted in exemplary customer satisfaction, retention and growth rates. I've held Customer Success leadership positions at Kustomer, Updater, Bluecore, Influitive, and Oracle-Eloqua.

I have developed a proven reputation as a driven, creative, outcome focused leader that specializes in hiring the best people, leveraging technology to increase efficiency, building lasting relationships based on trust and creating a culture that puts the customer at the center of everything.

I was fortunate enough to be named as a Top 25 Customer Success Influencer in 2017, 2018 and 2020.

If you are looking for assistance with your Customer Success strategy or require Customer Success coaching, please contact me.