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Thanks for your interest in Enlightened Customers!

Chad Horenfeldt Customer SuccessHi there! I’m Chad and I’m a Customer Success executive with 15+ years experience building and developing Customer Success teams. Besides the leadership roles I’ve held at positions at Bluecore, Influitive, and Oracle-Eloqua, I’ve helped dozens of Customer Success teams and individual leaders with their Customer Success strategies. I would be more than happy to assist you and your team.

I specialize in the following areas:

  • Creating Customer Success strategies for new CS teams
  • Devising strategies to Improve customer satisfaction, retention and growth
  • Scaling Customer Success by implementing standardized processes and leveraging technology
  • Providing Customer Success coaching to CS leaders and teams
  • Advising people that want to transition into Customer Success

I’ve also spoken at numerous Customer Success and Customer Experience events across North America. Let me know if you are looking for a speaker for your event.

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