In Customer Success, Should 1:1 be the Exception?

Having worked a very long day I decided to make my way over to our local Toronto customer success group. I almost gave up a few times as the Toronto rush hour traffic was insane but I knew it would be worth it to see the speaker, Venk Chandran who is a senior manager on … Continue reading In Customer Success, Should 1:1 be the Exception?

Using Chatter to Form a Unified Voice to the Customer

A number of years ago when my company was much smaller I had one very large customer say to me "How do you do it? Your team works very well together. Everyone knows what the other person is doing and the progress we've made. You have a unified voice."  I was proud of that accomplishment … Continue reading Using Chatter to Form a Unified Voice to the Customer