Feature request or the car built for Homer? The Customer Success Dilemma

“We need this new feature and we need it now! My customer has been asking for it for weeks and they can’t use our product the way they want to without it.” This was a fictitious conversation but conversations like this happen each and every day between those that work directly with customers and those … Continue reading Feature request or the car built for Homer? The Customer Success Dilemma

Interviewing for customer success? Better answer this question correctly!

What takes up most of your day? For myself, I'm spending most of my time these days interviewing potential candidates. It can be gruelling and invigorating at the same time. I had an intern that I interviewed who gave me a whole new perspective on what their role would be - that is powerful.When it comes … Continue reading Interviewing for customer success? Better answer this question correctly!