Having worked a very long day I decided to make my way over to our local Toronto customer success group. I almost gave up a few times as the Toronto rush hour traffic was insane but I knew it would be worth it to see the speaker, Venk Chandran who is a senior manager on... Continue Reading →
Customer Success is not About Showing Value – it’s About Selling the Value
I was recently in the Bay area and I had signed up to attend the local customer success meet-up that was happening while I was there. After five customer meetings that day that took me up and down the 101 and 280 I was feeling energized from meeting with customers but also a bit overwhelmed... Continue Reading →