Customer Success is not About Showing Value – it’s About Selling the Value

I was recently in the Bay area and I had signed up to attend the local customer success meet-up that was happening while I was there. After five customer meetings that day that took me up and down the 101 and 280 I was feeling energized from meeting with customers but also a bit overwhelmed … Continue reading Customer Success is not About Showing Value – it’s About Selling the Value

Takeaways from Pulse Customer Success Conference 2014

This was another great conference hosted by Gainsight last week with outstanding speakers including Malcolm Gladwell who focused on the “transformation” that organizations are going through in terms of servicing its customers. I really liked the format in terms of the time allotted for Q/A and the mix of speakers. It gave you variety and … Continue reading Takeaways from Pulse Customer Success Conference 2014