5 easy ways to keep your customer success teams sharp

You may have heard these excuses “we’re too busy” or “we don’t have the budget for training”. When it comes to helping your customer success team members grow and build their skills, these excuses are not only foolish, they can sink your team and your company. You may be a start-up and not have the … Continue reading 5 easy ways to keep your customer success teams sharp

Using Chatter to Form a Unified Voice to the Customer

A number of years ago when my company was much smaller I had one very large customer say to me "How do you do it? Your team works very well together. Everyone knows what the other person is doing and the progress we've made. You have a unified voice."  I was proud of that accomplishment … Continue reading Using Chatter to Form a Unified Voice to the Customer