Nicole Dingley, Director of Customer Success, Wiley

“What impressed me most about Chad Horenfeldt was his ability to quickly understand our business needs and use cases. He had a deep understanding of how to operationalize customer success, and his approach was personalized and focused. Chad was able to quickly identify areas for growth and improvement on our success team.”


Nicholas Kilduff, Consulting Manager, Midtown Consulting Group

“I have been helping companies implement and realize benefits from cloud technology for most of my career, as a project manager, change manager, and trusted partner to my clients. I came across Customer Success along the way and, being customer experience focused, became passionate about the field. Chad offered his time to help me organize my career search as I seek to leverage my consulting skills in Customer Success.

I’ve made great progress thus far meeting more CSMs and learning about the nuances of the role at many companies, and Chad was helpful in pointing me in the most logical direction to pursue. I’m grateful for him spending time out of his busy day with a random stranger, and he did so because he’s clearly passionate about spreading awareness of Customer Success – that is to say, a relentless focus on and continuous support of the customer. Just wanted to thank Chad again!”

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