Testimonials

"What impressed me most about Chad Horenfeldt was his ability to quickly understand our business needs and use cases. He had a deep understanding of how to operationalize customer success, and his approach was personalized and focused. Chad was able to quickly identify areas for growth and improvement on our success team."  

Nicole Dingley, Director of Customer Success, Wiley

"I have been helping companies implement and realize benefits from cloud technology for most of my career, as a project manager, change manager, and trusted partner to my clients. I came across Customer Success along the way and, being customer experience focused, became passionate about the field. Chad offered his time to help me organize … Continue reading Nicholas Kilduff, Consulting Manager, Midtown Consulting Group

Nicholas Kilduff, Consulting Manager, Midtown Consulting Group