“How do I get into customer success?”. Here are my recommendations to successfully break into the customer success profession.
How to Become a Customer Success Leader
I'm going to be very blunt here. Getting my first management role in Customer Success was extremely difficult. It was 10 years after I started in Customer Success that I was eventually promoted to VP. This was no easy or simple feat. The mental punishment I absorbed over the years could have overwhelmed me. It did... Continue Reading →