The #1 productivity hack every Customer Success Manager should follow

Sunday funday! I definitely love my Sundays but I also get some anxiety knowing how much I need to get done in the upcoming week. The best advice I received from one of my mentors, Paul Teshima, on how to be more productive and reduce my anxiety was to perform what he called “Sunday Night … Continue reading The #1 productivity hack every Customer Success Manager should follow

The importance of reflection in Customer Success and beyond

To quote Ferris Bueller, "Life moves pretty fast. If you don’t stop and look around once in a while, you could miss it." Most of the leadership podcasts and articles I've looked at lately stress the need to reflect on what you've done and be very mindful about you are going to do. Setting aside … Continue reading The importance of reflection in Customer Success and beyond