In Customer Success, Should 1:1 be the Exception?

Having worked a very long day I decided to make my way over to our local Toronto customer success group. I almost gave up a few times as the Toronto rush hour traffic was insane but I knew it would be worth it to see the speaker, Venk Chandran who is a senior manager on … Continue reading In Customer Success, Should 1:1 be the Exception?

Interviewing for customer success? Better answer this question correctly!

What takes up most of your day? For myself, I'm spending most of my time these days interviewing potential candidates. It can be gruelling and invigorating at the same time. I had an intern that I interviewed who gave me a whole new perspective on what their role would be - that is powerful.When it comes … Continue reading Interviewing for customer success? Better answer this question correctly!