It All Starts With Onboarding in Customer Success

GONG! Sales has closed another deal! After the high fives, fist pumps, multiple reply-alls, humble Oscar like acceptance speeches by the sales rep where they thank everyone and their mom, and the obligatory executive pat on the back, the rubber needs to hit the road. This is where your Customer Success team straps on their gear … Continue reading It All Starts With Onboarding in Customer Success

Building Your Customer Success Team: Knowing When to Specialize

In a fast growing start-ups, I've learned that these are the constants when leading a Customer Success team: Change is the norm Time is your enemy Hesitation can be deadly What does this mean and how does it relate to building out a Customer Success team? It means that you are always in a state … Continue reading Building Your Customer Success Team: Knowing When to Specialize