How Do You Become a Customer Success Manager?

I never really imagined myself writing this post but as the LinkedIn Group I started called "Customer Success Managers in Action" hits the 1,000 member mark, it's a good time to write about this. Customer Success Managers and SaaS software go hand in hand. As the SaaS industry has grown, so has the need for … Continue reading How Do You Become a Customer Success Manager?

Using Chatter to Form a Unified Voice to the Customer

A number of years ago when my company was much smaller I had one very large customer say to me "How do you do it? Your team works very well together. Everyone knows what the other person is doing and the progress we've made. You have a unified voice."  I was proud of that accomplishment … Continue reading Using Chatter to Form a Unified Voice to the Customer