After building a number of high performing customer success organizations, I've outlined the foundational elements of customer success.
The Foundation of Customer Success
Get Your Customers to Stop Ghosting You
“Why won’t they respond?”. You’re scratching your head as you try to understand why a customer has ghosted you.
The #1 productivity hack every Customer Success Manager should follow
Sunday funday! I definitely love my Sundays but I also get some anxiety knowing how much I need to get done in the upcoming week. The best advice I received from one of my mentors, Paul Teshima, on how to be more productive and reduce my anxiety was to perform what he called “Sunday Night... Continue Reading →
Chad Horenfeldt