After building a number of high performing customer success organizations, I've outlined the foundational elements of customer success.
“Why won’t they respond?”. You’re scratching your head as you try to understand why a customer has ghosted you.
Sunday funday! I definitely love my Sundays but I also get some anxiety knowing how much I need to get done in the upcoming week. The best advice I received from one of my mentors, Paul Teshima, on how to be more productive and reduce my anxiety was to perform what he called “Sunday Night... Continue Reading →