In a world of enlightened customers, you need a different strategy. We help Customer Success teams, leaders and professionals achieve their business & career objectives through proven methodologies.
As a Customer Success Manager, there are MANY things being thrown at you on a daily basis. At the end of the day, your customers are looking to accomplish certain outcomes and they need your help. You are the one that has been hired and trained to do what few others can do. I'm going to outline... Continue Reading →
I was recently in the Bay area and I had signed up to attend the local customer success meet-up that was happening while I was there. After five customer meetings that day that took me up and down the 101 and 280 I was feeling energized from meeting with customers but also a bit overwhelmed... Continue Reading →
This was another great conference hosted by Gainsight last week with outstanding speakers including Malcolm Gladwell who focused on the “transformation” that organizations are going through in terms of servicing its customers. I really liked the format in terms of the time allotted for Q/A and the mix of speakers. It gave you variety and... Continue Reading →
You Know You Work in Customer Success if... You do everything in your power to make your customers happy. You make others in your organization think about how their actions impact the customer. You put your own reputation on the line within your company to advocate for the customer. You constantly think of ways you... Continue Reading →
Those that are in Customer Service departments have a big task - how can you provide a better customer experience without breaking the bank? There is no one answer to this question but there are tactics you can follow that work. Don't focus on what you can't control - start with the low hanging fruit.... Continue Reading →
Chad Horenfeldt
Enlightened Customers 